Customer Solutions Specialist

Job Summary

Working full-time in a hybrid environment, the Customer Solutions Specialist will provide individualized support to customers via phone, live chat, and email, addressing unique needs and resolving complex issues with empathy and creativity.

Key responsibilities

• Communicating with customers through various channels while maintaining a high level of empathy and confidence
• Investigating and resolving complex customer situations by analyzing multiple systems and resources
• Using sound judgment to make decisions regarding customer resolutions, balancing company guidelines with customer experience

Required qualifications

• Conversational fluency in English with strong verbal and written communication skills
• Experience using Office 365, Windows systems, and various internet-based tools
• Typing speed of at least 40 Words Per Minute (WPM)
• Reliable high-speed internet connection of at least 75mbps download/10mbps upload
• No formal degree required, but relevant skills and experience are valued