Customer Solutions Supervisor

Job Summary

A company is looking for a Customer Solutions Supervisor to lead a team of resolution specialists and customer service representatives.

Key Responsibilities

• Supervise daily performance of customer resolution staff and conduct team huddles
• Act as primary escalation contact for complex customer issues and monitor resolution strategies
• Produce performance reports and recommend staffing or process adjustments to meet service targets

Required Qualifications

• Proven experience in a call center or customer support environment with issue resolution involvement
• Previous leadership or supervisory experience preferred
• Strong expertise in service recovery principles and root-cause analysis
• Experience coaching and mentoring staff while upholding quality and service standards
• Proficiency with CRM platforms and case-management tools