Customer Solutions Supervisor

Job Summary

Managing the day-to-day operations of the Chat Team, the full-time Supervisor, Customer Solutions will oversee team development, provide training guidance, and enhance customer experience while working in a hybrid environment.

Key responsibilities:

• Manage and develop a team of chat representatives, fostering a positive work environment
• Monitor team performance metrics and provide feedback to enhance training and development
• Collaborate with the E-Commerce team to evaluate and improve chat processes and procedures

Required qualifications:

• At least 1 year of experience in a mentorship, Team Lead, or Supervisor role, preferably in customer service
• Strong organizational skills with a keen attention to detail
• Proficiency in Microsoft Office, Salesforce, SAP, and HighJump
• Ability to work a flexible schedule, including M-F 8:00 AM - 5:00 PM (EST) or 9:00 AM - 6:00 PM (EST)
• Excellent written and verbal communication skills in English