Customer Solutions Support Specialist

Job Summary

A company is looking for a Specialist - Customer Solutions Support.

Key Responsibilities

• Support, research, and resolve complex issues related to customer digital experiences and solutions
• Gather and document business requirements, and facilitate demos of applications
• Develop training materials and conduct functional/usability testing for enhancements

Required Qualifications

• Completion of a four-year bachelor's degree or equivalent experience
• Minimum of 5+ years of related experience, with functional troubleshooting experience preferred
• Knowledge of troubleshooting applications using various browsers and software tools
• Experience with platform analytic tools and technical documentation writing
• Strong organizational skills and ability to manage multiple tasks effectively