Customer Strategy Director

Job Summary

A company is looking for a Customer Strategy Director to lead strategic partnerships and drive value realization for enterprise customers.

Key Responsibilities

• Act as a strategic thought partner for enterprise customers, aligning solutions to executive goals
• Own the positioning and sale of professional services, defining deployment plans based on customer needs
• Build business cases and ROI models, guiding customers on leveraging insights for impact

Required Qualifications

• Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment
• Deep understanding of business value creation and change management methodologies
• General understanding of enterprise organizations leveraging Generative AI solutions
• Extensive experience in large-scale enterprise software implementations
• Experience designing and interpreting Statements of Work for enterprise customers