Customer Strategy Operations Director

Job Summary

A company is looking for a Customer Strategy & Operations Director.

Key Responsibilities

• Own and refine the operating rhythms that keep the Customer Organization running
• Co-own and evolve the customer health model and lead programs for risk management and value realization
• Drive alignment across various operational teams and lead complex cross-functional programs

Required Qualifications

• 7-10+ years in Enterprise Customer Success, Strategy & Operations, or Product/GTM Operations
• Experience supporting or working directly with C-level executives strongly preferred
• Demonstrated experience leading complex cross-functional programs
• Customer-centric mindset with a track record of driving portfolio-level outcomes
• Strong analytical abilities with the capability to interpret data and develop insights