Customer Strategy Operations Director

Job Summary

A company is looking for a Customer Strategy & Operations Director.

Key Responsibilities

• Own and refine operating rhythms for the Customer Organization
• Drive customer health strategy and develop frameworks for risk identification and value realization
• Collaborate cross-functionally to ensure operational excellence and alignment across teams

Required Qualifications

• 7-10+ years in Enterprise Customer Success, Strategy & Operations, or Product/GTM Operations
• Experience working directly with C-level executives preferred
• Demonstrated experience leading complex cross-functional programs
• Customer-centric mindset with a focus on driving portfolio-level outcomes
• Strong analytical abilities to interpret data and develop insights