Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Account Manager.

Key Responsibilities:

• Build and maintain relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health
• Guide and lead conversations to facilitate the achievement of customer business objectives
• Proactively identify opportunities for growth, optimize usage, and drive adoption

Required Qualifications:

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
• 2+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Relevant work experience within customer industry is a plus
• Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification