Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Account Manager.

Key Responsibilities

• Manage a portfolio of accounts to drive adoption and renewal activities
• Achieve revenue, bookings, and renewal goals while maintaining accurate forecasts
• Serve as the primary point of contact for customer escalations and coordinate with internal teams

Required Qualifications

• BA/BS degree or equivalent work experience
• 2+ years of experience in Sales, Account Management, or Customer Success in SaaS
• Experience in quota-carrying roles with a strong performance track record
• Experience navigating customer relationships and deal cycles in a consultative manner
• Contract negotiation skills and experience supporting adoption efforts are preferred