Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Key Account Manager.

Key Responsibilities

• Develop strategies for customer engagement, satisfaction, and expansion
• Ensure successful adoption of the platform and manage project lifecycle from onboarding to billing
• Act as the main point of contact for customers, coordinating cross-functional communication and issue resolution

Required Qualifications, Training, and Education

• Bachelor's Degree preferred or equivalent work experience required
• 8-10+ years of experience in a customer-facing account or vendor management role in healthcare
• Strong Project Management skills with a preference for CAPM/PMP certification
• Proficiency with MS Office, particularly advanced Excel skills
• Ability to travel as needed