Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Account Manager to drive program management for strategic customers with complex cloud needs.

Key Responsibilities

• Develop and coach engagement strategies for customers and stakeholders
• Align Microsoft solutions with customer needs and drive cloud technology adoption
• Lead program planning and management to achieve customer outcomes and retention

Required Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 2+ years of relevant experience, or equivalent experience
• Authorization to work in the United States without employer sponsorship
• Preferred: Bachelor's Degree with 8+ years or Master's Degree with 6+ years of relevant experience
• Experience with enterprise customers in customer success roles
• Relevant certifications in technologies or project management (e.g., ITIL, PMI)