Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Account Manager to support the operational management and execution of assigned employer accounts.

Key Responsibilities

• Support the senior Customer Success lead in managing assigned employer accounts and serve as the day-to-day operational contact for clients
• Coordinate implementations, eligibility updates, and ensure accurate execution of contract requirements and reporting deliverables
• Compile and validate pharmacy claims reporting and performance metrics while coordinating with cross-functional teams

Required Qualifications

• Bachelor's degree in business, healthcare, or related field, or equivalent experience
• 3 to 5 years of PBM, pharmacy benefit, or closely related health benefits experience
• Experience supporting employer clients in an account management or implementation capacity
• Working knowledge of PBM operations including claims adjudication and eligibility
• Proficiency in Microsoft Office and CRM or project management systems