Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Account Manager to lead customer success strategy and execution for complex DIB customers.

Key Responsibilities

• Build and maintain executive-level relationships and engagement strategies across customer ecosystems
• Lead the planning and execution of customer success programs to drive adoption and improve operational health
• Understand customer needs and align Microsoft solutions to support their mission priorities

Required Qualifications

• Master's Degree in a related field and 3+ years of relevant experience, or Bachelor's Degree with 4+ years of experience
• U.S. citizenship verification required due to legal restrictions
• Ability to pass a Microsoft Cloud background check upon hire and every two years thereafter
• Preferred: Active U.S. Security Clearance and experience in the customer's industry
• Preferred: Microsoft or equivalent cloud certifications