Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Account Management professional.

Key Responsibilities

• Builds and manages relationships with customers, partners, and internal stakeholders to ensure effective solution delivery
• Identifies and addresses customer blockers to consumption through data analysis and resource mobilization
• Aligns Microsoft solutions with customer objectives and facilitates program planning and reviews to drive ongoing customer success

Required Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field
• 2+ years of experience in customer success, solution delivery, or related fields
• 1+ year of relevant work experience within the customer industry (preferred)
• Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
• ITIL Foundation certification or equivalent service management certification (preferred)