Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Account Manager to manage post-sale relationships in the Commercial segment.

Key Responsibilities

• Own renewal metrics and proactively resolve risks to ensure account renewals
• Identify and drive expansion opportunities while maintaining accurate forecasts and health signals
• Build trusted relationships with stakeholders and advocate for customer needs within the organization

Required Qualifications

• 3-6 years of experience in Customer Success, Account Management, or a related commercial role in B2B SaaS or infrastructure software
• Proven track record of owning renewals and achieving growth targets
• Strong relationship-building skills with a focus on creating new connections
• Technical curiosity with the ability to understand and discuss relevant technologies
• Some experience in sales development or outbound roles