Customer Success Advisor

Job Summary

A company is looking for a Customer Success Advisor - Commercial.

Key Responsibilities

• Build trusted partnerships with clients and guide them toward maximizing ROI through technology adoption
• Serve as the primary trusted advisor, facilitating business reviews and addressing customer needs
• Monitor customer health, satisfaction, and identify opportunities for account growth and value expansion

Required Qualifications

• Proven ability to build long-term, trust-based customer relationships in a commercial environment
• Understanding of operational workflows and compliance pressures in manufacturing or supply chain sectors
• Experience in customer advocacy and cross-functional leadership
• Ability to identify upsell and cross-sell opportunities based on customer goals and industry trends
• Knowledge of performance monitoring and enablement strategies to drive customer success