Customer Success Advisor

Job Summary

A company is looking for a Customer Success Advisor (Part Time) for the LATAM region.

Key Responsibilities

• Manage a high-volume portfolio of ~100 SMB accounts to drive product adoption and customer advocacy
• Utilize AI tools to monitor customer health, identify churn risks, and optimize workflows
• Collaborate with Account Managers to facilitate renewals and identify expansion opportunities

Required Qualifications

• Background in account management or customer success with experience managing a high-volume book of business
• Highly tech-savvy and comfortable with new AI technologies
• Data-driven approach to identifying account risks and acting on customer health metrics
• Fluency in English and Spanish
• Ability to thrive in a fast-paced, remote-first environment