Customer Success Advisor

Job Summary

A company is looking for a Customer Success Advisor, AEC.

Key Responsibilities

• Build strong customer relationships through proactive outreach and engagement
• Establish and execute onboarding and adoption strategies to enhance customer value
• Identify and engage at-risk accounts to realign them towards success

Required Qualifications

• 4-7 years in Customer Success, Account Management, or a related customer-facing role
• Proven track record of driving measurable impact independently
• Experience with complex, cross-functional collaboration with stakeholders
• Proficiency in Salesforce or similar CRM systems
• Experience with SaaS, cloud-based software, or subscription business models