Customer Success Advisor

Job Summary

As a full-time remote Customer Success Advisor, the successful candidate will manage client relationships, facilitate onboarding, and collaborate with internal teams to support and grow Agency or Direct Clients.

Key responsibilities

• Act as a liaison between external clients and internal departments
• Create a positive onboarding experience for new clients and cultivate strong relationships to foster long-term partnerships
• Analyze client data and report on KPIs to drive strategic decisions and identify upsell opportunities

Required qualifications

• Experience in sales or customer success, particularly supporting direct employers or agencies
• Background in talent acquisition with an understanding of pay-for-performance models
• Strong project management skills and the ability to work efficiently in a fast-paced environment
• Proficient in Excel and experience with data analysis
• Excellent written and verbal communication skills