Customer Success Advocate

Job Summary

A company is looking for a Customer Success Advocate to provide support in a remote capacity.

Key Responsibilities

• Effectively solve customer inquiries via phone and email using a CRM tool
• Understand escalation paths to triage a Seller's needs and mitigate risk
• Advocate for the Seller community by identifying trends in issues and suggesting process improvements

Required Qualifications

• 1+ years of customer service experience
• 1+ years of professional experience with a financial institution or payment provider preferred
• Experience in direct customer-facing roles
• Bilingual in Spanish is a plus
• Interest in implementing feedback and improving skills and work