Customer Success Advocate

Job Summary

A company is looking for a Customer Success Advocate to enhance customer experiences and provide exceptional service.

Key Responsibilities

• Handle inbound sales and service calls, focusing on customer satisfaction
• Provide thoughtful advice to maximize customer value from contact lens purchases
• Maintain high performance metrics and engage proactively with the team

Required Qualifications

• 2-3 years minimum customer service experience
• Inbound sales and contact center experience is a plus
• Reliable internet connection with specified speeds
• Computer literacy with the ability to type at least 40 wpm
• Must reside in approved locations: North Carolina, Texas, or Utah