Customer Success Advocate

Job Summary

A company is looking for a Customer Success Advocate to provide exceptional service and support to customers.

Key Responsibilities

• Handle inbound sales and service calls, focusing on enhancing customer experience
• Provide thoughtful advice to help customers maximize the value of their contact lens purchases
• Engage proactively with team members and maintain performance metrics in a virtual environment

Required Qualifications

• 2-3 years of customer service experience
• Experience in inbound sales and contact center preferred
• Goal-oriented mindset with a focus on achieving performance metrics
• Reliable internet connection and computer literacy skills
• Must reside in approved locations: North Carolina, Texas, or Utah