Customer Success Advocate

Job Summary

A company is looking for a Customer Success Advocate II.

Key Responsibilities

• Implement customer success plans to set expectations and prepare customers for key milestones
• Leverage customer metrics to align with customer objectives and monitor health indicators
• Identify expansion opportunities and collaborate with sales to enhance customer partnerships

Required Qualifications

• 3+ years of customer success or account management experience
• Bachelor's Degree or equivalent work experience
• Experience supporting enterprise customers with empathy and integrity
• Technical aptitude to learn data networking technologies and products
• Ability to manage multiple workstreams and prioritize tasks effectively