Customer Success Advocate

Job Summary

Working remotely from approved states, the full-time Customer Success Advocate will handle inbound sales and service calls, provide thoughtful customer consultations, and maintain high performance metrics while delivering exceptional service.

Key responsibilities

• Answer inbound sales and service calls, focusing on enhancing customer experience
• Consult with customers to maximize the value of their contact lens purchases
• Engage proactively with team members and management to ensure success in a virtual environment

Required qualifications

• 2-3 years of minimum customer service experience
• Experience in inbound sales and contact center roles is a plus
• Reliable internet connection with specified speeds
• Computer literacy with the ability to type at least 40 wpm
• Must reside in approved locations: North Carolina, Texas, or Utah