Customer Success Advocate

Job Summary

Working remotely from approved states, the full-time Customer Success Advocate will manage inbound sales and service calls, provide thoughtful customer consultations, and deliver exceptional service while maintaining performance metrics.

Key responsibilities

• Handle inbound sales and service calls, focusing on enhancing customer experience without cold calling
• Offer thoughtful advice to customers regarding their contact lens purchases and resolve issues efficiently
• Engage proactively with management and team members to ensure success in a virtual work environment

Required qualifications

• 2-3 years of minimum customer service experience
• Experience in inbound sales and contact center environments is a plus
• Reliable internet connection with specified speeds
• Ability to type at least 40 words per minute
• Must reside in approved locations: North Carolina, Texas, or Utah