Customer Success Advocate
Job Summary
Working remotely on a full-time basis, the Customer Success Advocate will handle inbound sales and service calls, providing exceptional customer support while maintaining high performance metrics in a fast-paced environment.
Key responsibilities
- Answer inbound sales and service calls, focusing on enhancing customer experience
- Provide thoughtful advice to customers regarding their contact lens purchases
- Engage proactively with team members and managers to ensure success in a virtual work environment
Required qualifications
- 2-3 years of customer service experience
- Experience in inbound sales and contact center environments is a plus
- Reliable internet connection with specified speeds
- Ability to type at least 40 words per minute
- Must reside in approved locations: North Carolina, Texas, or Utah
Complete Job Description
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