Customer Success Advocate

Job Summary

Working remotely from approved states, the full-time Customer Success Advocate will manage inbound sales and service calls, providing exceptional customer service and thoughtful advice to enhance the customer experience while maintaining high performance metrics.

Key responsibilities

• Handle inbound sales and service calls, focusing on customer satisfaction without cold calling
• Engage proactively with team members and management to ensure success in a virtual environment
• Identify and resolve customer issues efficiently, maintaining high performance metrics

Required qualifications

• 2-3 years of customer service experience, with inbound sales and contact center experience preferred
• Goal-oriented mindset with a passion for achieving metrics and sharing products with customers
• Strong computer literacy skills, including typing at least 40 wpm
• Reliable internet connection with specified minimum speeds
• Must reside in approved states: North Carolina, Texas, or Utah