Customer Success Advocate
Job Summary
Working remotely on a full-time basis, the Customer Success Advocate will handle inbound sales and service calls, providing exceptional customer service while maintaining performance metrics and engaging proactively with the team.
Key responsibilities
- Answer inbound sales and service calls, focusing on enhancing the customer experience
- Provide thoughtful advice to customers regarding their contact lens purchases
- Maintain high performance metrics, including revenue per call and customer satisfaction
Required qualifications
- 2-3 years of customer service experience, with inbound sales and contact center experience preferred
- Proven ability to meet performance targets and metrics
- Reliable internet connection with specified minimum speeds
- Computer literacy with typing skills of at least 40 wpm
- Must reside in approved states: North Carolina, Texas, or Utah
Complete Job Description
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