Customer Success Advocate
Job Summary
To support customer satisfaction, the full-time Customer Success Advocate will manage inbound sales and service calls, provide thoughtful advice on contact lens purchases, and deliver exceptional service while working remotely from approved states.
Key responsibilities
- Answer inbound sales and service calls, focusing on enhancing customer experience
- Engage proactively with team members and management to ensure success in a virtual environment
- Identify and resolve customer issues quickly, maintaining high performance metrics
Required qualifications
- 2-3 years minimum customer service experience
- Experience in inbound sales and contact center environments is a plus
- Reliable internet connection with specified speeds
- Ability to type at least 40 words per minute
- Must reside in approved locations: North Carolina, Texas, or Utah
Complete Job Description
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