Job Summary

A company is looking for a Customer Success Advocate II.

Key Responsibilities:

• Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones
• Leverage and manage overall customer metrics, evaluate product adoption maturity levels, and identify potential up-sell opportunities
• Implement revenue management practices, drive accountability, and communicate cross-functionally to de-risk accounts

Required Qualifications:

• 3+ years of customer success or account management experience
• Bachelor's Degree or equivalent work experience
• Experience working with and supporting enterprise customers
• Technical aptitude to learn data networking technologies, products, and features
• Working knowledge of MS Office suite