Customer Success Advocate II

Job Summary

A company is looking for a Customer Success Advocate II.

Key Responsibilities:

• Implement customer success plans using standardized journey templates to set customer expectations and ensure preparedness for key milestones
• Leverage customer metrics to monitor health indicators and renewal dates, and address roadblocks to adoption
• Identify potential up-sell opportunities, drive revenue management practices, and ensure successful deployment of solutions

Qualifications and Education:

• 3+ years of customer success or account management experience
• Bachelor's Degree or equivalent work experience
• Experience working with and supporting enterprise customers
• Technical aptitude to learn data networking technologies, products, and features
• Ability to interpret customer data points and insights, prioritize, and respond accordingly