Customer Success Advocate II

This job has been removed
Location: Remote
Compensation: Salary
Staff Reviewed: Sat, May 11, 2024
This job expires in: 12 days

Job Summary

A company is looking for a Customer Success Advocate II.

Key Responsibilities:
  • Implement customer success plans using standardized journey templates to set customer expectations and ensure preparedness for key milestones
  • Leverage customer metrics to monitor health indicators and renewal dates, and address roadblocks to adoption
  • Identify potential up-sell opportunities, drive revenue management practices, and ensure successful deployment of solutions

Qualifications and Education:
  • 3+ years of customer success or account management experience
  • Bachelor's Degree or equivalent work experience
  • Experience working with and supporting enterprise customers
  • Technical aptitude to learn data networking technologies, products, and features
  • Ability to interpret customer data points and insights, prioritize, and respond accordingly

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