Customer Success Advocate II

Location: Nationwide

Compensation: Salary

Staff Reviewed: Mon, Sep 18, 2023

This job expires in: 26 days

Job Category: Customer Service

Remote Level: 100% Remote

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Management

Education Level: Bachelors

Job Summary

A company is looking for a Customer Success Advocate II.

Key Responsibilities:

Implement customer success plans and ensure customers are prepared for key milestones
Manage customer metrics and evaluate product adoption levels
Identify potential up-sell and cross-sell opportunities and engage sales

Qualifications:

3+ years of customer success or account management experience
Bachelor's Degree or equivalent work experience
Experience working with and supporting enterprise customers
Technical aptitude to learn data networking technologies
Working knowledge of MS Office suite

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