Customer Success Agent

Job Summary

Customer Success Agent provides full-time customer service resolution and support for various programs, assisting sales teams and managing customer inquiries in a remote setting.

Key Responsibilities

• Handle customer calls, faxes, and emails, prioritizing needs and responding professionally
• Resolve product or service issues by clarifying problems and providing solutions
• Assist with business initiatives and maintain strong relationships with the sales team

Required Qualifications

• High School diploma or GED certificate required
• Minimum two years customer service or business-related experience required
• PC skills, including MS Office products; Salesforce experience is a plus
• Ability to work in a fast-paced call volume environment
• Strong math skills are a plus