Customer Success Agent I

Job Summary

A company is looking for a Customer Success Agent I to answer phone calls from patients regarding their accounts and provide customer service.

Key Responsibilities:

• Answer incoming phone calls from patients and provide friendly and professional customer service
• Access computer systems to answer questions about patient accounts and make necessary updates
• Resolve billing questions and maintain performance productivity standards

Required Qualifications:

• Experience working in a healthcare billing call center environment
• Ability to independently answer caller's questions and make updates to computer systems
• Knowledge of Cerner or other systems (training provided)
• Ability to answer billing questions for patients
• Ability to maintain accuracy and follow-through in resolving caller's issues