Customer Success AI Manager

Job Summary

A company is looking for a Customer Success AI and Automation Lead.

Key Responsibilities

• Conduct structured time and workflow audits to identify and map high-impact manual workflows
• Design and launch AI-assisted workflows, ensuring reclaimed time translates into proactive engagement
• Partner with frontline teams to drive usage of deployed workflows and gather feedback for continuous improvement

Required Qualifications

• Experience in Customer Success Operations, Business Operations, or RevOps
• Background in process improvement, automation, or AI-enabled workflow design
• Ability to map workflows in detail and run structured experiments
• Technical fluency to execute automation design in collaboration with technical teammates
• Strong communication skills and ability to influence cross-functional teams