Customer Success AI Operations Lead

Job Summary

Building AI-powered workflows, the full-time Customer Success AI Operations Lead will design and implement automated systems to enhance customer success operations, working remotely to improve efficiency and effectiveness across various customer engagement processes.

Key responsibilities

• Build AI-powered workflows and tools to reduce manual work and enhance customer success execution
• Prototype and scale automated workflows for customer engagement, risk detection, and reporting
• Collaborate with cross-functional teams to integrate data into effective workflows and operationalize the customer success model

Required qualifications

• 2-6+ years of experience in Customer Success Operations, Revenue Operations, or similar roles
• Demonstrated experience using AI tools to create practical workflows and automations
• Strong builder/operator mindset with a focus on rapid prototyping and iteration
• Comfort with CRM, support, and data systems
• Ability to transform loosely defined ideas into structured execution