Customer Success Analyst

Job Summary

A company is looking for a Customer Success Analyst.

Key Responsibilities

• Support clients via chat, email, and virtual calls while maintaining high energy and active listening
• Meet customer success KPIs related to response time, handling time, and customer satisfaction
• Identify and report customer issues and potential improvements to the development team

Required Qualifications

• Fluent in English; additional language fluency is a plus
• Experience in Customer Success or a similar role
• Experience in a SaaS or tech company
• Flexibility and adaptability to serve multicultural customers
• Resilience and willingness to learn continuously in a startup environment