Customer Success Analyst

Job Summary

A company is looking for a Customer Success Analyst.

Key Responsibilities

• Support clients via chat, email, and virtual calls while maintaining high energy and active listening
• Meet Customer Success KPIs related to response time, handling time, and Customer Satisfaction (CSAT)
• Identify customer issues, investigate queries, and report improvements to the development team

Required Qualifications

• Fluent in English for effective communication with global customers
• Fluency in additional languages is a plus
• Experience in Customer Success or a similar role
• Background in a SaaS or tech company
• Strong adaptability to work with multicultural customers