Customer Success Analyst

Job Summary

A company is looking for a Customer Success Analyst (Remote).

Key Responsibilities

• Build and maintain strong relationships with existing customers to drive engagement and loyalty
• Drive customer renewals and identify opportunities for upselling and cross-selling
• Collaborate with internal teams to ensure a seamless customer experience and advocate for customer needs

Required Qualifications

• Familiarity with higher education and data-driven success initiatives
• 2+ years of experience in Customer Success, Account Management, or a related role in a SaaS or PaaS environment
• Ability to build and maintain strong relationships with higher education stakeholders
• Strong empathy for educators and students, with an understanding of challenges in academia
• Strong analytical and organizational skills to track engagement and expansion opportunities