Customer Success Analyst

Job Summary

A company is looking for a Customer Success Support Analyst to assist customers with data integration and analytics in the people analytics space.

Key Responsibilities

• Intake, triage, and execute tier 1 troubleshooting and reporting of application and data modeling issues
• Coordinate with internal teams to troubleshoot data integrity and application issues
• Support customer data ingestion, transformation needs, and provide training for new and existing customers

Required Qualifications

• At least 2 years of exposure to HR data systems (e.g., SAP, SuccessFactors, Workday)
• At least 2 years of experience in data analytics, visualization, or HR reporting
• Experience in client-facing roles and supporting customers through technical challenges
• Ability to manage multiple tasks and collaborate with a global team
• Strong analytical thinking skills and comfort with ambiguity in processes