Customer Success Analyst

Job Summary

A company is looking for a Customer Success Analyst to manage post-implementation service items and ensure customer satisfaction for pooled producer accounts.

Key Responsibilities

• Serve as the single point of contact for post-implementation service requests and issues for pooled producer relationships
• Triage inquiries and involve the correct Subject Matter Experts to resolve issues efficiently
• Track, report, and achieve Service Level goals while analyzing service requests to identify trends and improve service efficiency

Required Qualifications

• Bachelor's degree in a business-related area or 3+ years of experience in the insurance or voluntary/worksite fields
• Proficient in MS suite of products and Outlook
• Demonstrated ability to establish and maintain respectful relationships with various stakeholders
• Ability to recognize and act on opportunities to enhance customer relationships
• Working knowledge of voluntary administration, including premium billing and service models, is preferred