Customer Success Analyst

Job Summary

A company is looking for a Customer Success Analyst to support their Customer Success team by analyzing data and improving customer relationships.

Key Responsibilities

• Analyze data and create dashboards to monitor customer satisfaction and performance metrics
• Build customer-facing value story decks and collaborate with Customer Success Managers for client meetings
• Support sales operations tasks, including pipeline reporting, CRM hygiene, and logistics for industry events

Required Qualifications

• Minimum 3 years of experience in customer success, sales operations, or business analytics
• Strong data analysis skills with a working knowledge of SQL
• Experience with dashboard tools such as Looker or Kibana
• Bachelor's degree from an accredited university or college
• Familiarity with Excel/Google Sheets for data manipulation and reporting