Customer Success Analyst

Job Summary

A company is looking for a Customer Success Analyst.

Key Responsibilities

• Support clients via chat, email, and virtual calls while maintaining high energy and active listening
• Meet customer success KPIs related to response time, handling time, and customer satisfaction
• Identify customer issues, investigate queries, and report findings to the development team

Required Qualifications

• Fluent in English and Spanish; additional languages are a plus
• Experience in Customer Success or a similar role
• Experience in a SaaS or tech company
• Ability to adapt and serve multicultural customers
• Strong resilience and willingness to learn in a startup environment