Customer Success Analyst

Job Summary

To support a growing Measurement Team, the full-time Customer Success Analyst will serve as a trusted advisor to clients, providing consultative guidance on measurement strategy and analyzing performance data to drive product adoption and customer satisfaction.

Key responsibilities

• Provide consultative guidance on measurement strategy, product capabilities, and best practices to clients
• Build and maintain strong customer relationships through proactive communication and regular business reviews
• Analyze customer data and measurement results to identify trends and provide actionable recommendations

Required qualifications

• BA/BS degree
• 1-3 years of experience in customer success, account management, or a client-facing analytical role
• Proficient in Microsoft Excel, including advanced functions like Pivot Tables and VLOOKUPs
• Strong analytical and problem-solving skills
• Experience leading consultative conversations and presentations to customers