Customer Success Analyst
Job Summary
Managing customer sales orders and serving as the primary point of contact for issues related to purchase orders, the full-time Customer Success Analyst will work remotely to deliver exceptional customer service and collaborate with cross-functional teams to resolve supply chain challenges.
Key responsibilities
- Serve as the main contact for customer issues, managing sales orders end-to-end within various systems
- Analyze ordering trends and provide insights to support supply chain operations and reduce customer fines
- Collaborate with cross-functional teams to develop comprehensive customer service plans and support company projects
Required qualifications
- Bachelor's degree preferred in Supply Chain, Business, Operations, or a related field
- 3 or more years of experience in order management, supply chain, or customer service, including 2 or more years in a relevant functional area
- Proven subject matter expertise in customer order management and supply chain operations
Complete Job Description
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