Customer Success and Renewals Vice President

Job Summary

A company in the Business Services industry is seeking a Customer Success and Renewals Vice President.

Position Responsibilities:

• Recruit, develop, and lead high functioning, collaborative, customer success and renewals teams
• Drive Customer Success outcomes and NPS promoter scores
• Lead the team to deliver outstanding experiences that drive strong customer retention, expansion, adoption, and referrals

Qualifications:

• Executive presence and excellent people-centric leadership and communication skills
• Exceptional strategic, analytical thinking, and decision-making skills
• Master of managing fast-paced situations in a dynamic environment
• Proficiency in Salesforce
• Experience in customer success, account management, or related field