Customer Success Architect

Job Summary

A company is looking for a Customer Success Manager - Architect.

Key Responsibilities:

• Collaborate with customers to drive innovative solutions based on technical objectives and product requirements
• Advocate for the customer within the organization by coordinating with various teams to ensure customer success
• Analyze customers' technical needs and perform gap identification to ensure they are realizing value from the products

Required Qualifications:

• Demonstrated success in Customer Success, Customer Support, or Professional Services for a product/SAAS company with enterprise customers
• Experience with network architecture and networking protocols
• Technical understanding of Software/Cloud Services and hands-on experience with Containers and OpenShift
• B.S./B.A./M.S. degree or equivalent technical training, preferably in Computer Science or a related field
• 8+ years of relevant experience, including at least 5 years in customer-facing roles