Customer Success Architect

Job Summary

A company is looking for a Customer Success Architect to serve as a key technical and strategic advisor to enterprise customers during their post-sales journey.

Key Responsibilities

• Lead technical onboarding sessions for seamless transitions from sales to implementation
• Drive customer adoption and identify opportunities for maximizing value from solutions
• Facilitate workshops and provide technical guidance to align workflows and design tailored solutions

Required Qualifications

• Proficiency in cloud platforms, APIs, Generative AI, and workflow solutions
• Strong understanding of enterprise business processes for designing efficient solutions
• Proven experience in post-sales, customer success, or solution architecture roles within the SaaS industry
• Experience managing project timelines and cross-functional collaboration
• Strong relationship-building skills with enterprise customers