Customer Success Architect

Job Summary

A company is looking for a Customer Success Architect II to enhance customer engagement efforts and align technology solutions with customer needs.

Key Responsibilities

• Identify customer requirements and align them with product features to drive digital transformation initiatives
• Provide technical guidance and coaching on technology strategies to enhance customer satisfaction
• Act as a liaison between customers and internal teams to resolve implementation blockers and gather feedback

Required Qualifications

• 3+ years of experience in technical consulting or related fields, or a Bachelor's degree in a relevant field with 1+ year of experience
• 5+ years of experience in technical consulting preferred, or a Bachelor's degree with 3+ years of experience
• Experience in the software development industry with the ability to simplify complex technical concepts
• Proven ability to identify and resolve blockers to solution implementation
• Knowledge of application security programs and secure software development practices