Customer Success Architect

Job Summary

A company is looking for a Customer Success Architect - DLP.

Key Responsibilities

• Developing and maintaining DLP customer success processes and materials
• Serving as the primary technical expert on the DLP Platform and mentoring team members
• Driving customer adoption through effective onboarding and training processes

Required Qualifications

• 6+ years in Customer Success or a similar customer-facing role within B2B SaaS or security platforms
• 3+ years of hands-on experience with Data Loss Prevention (DLP) technologies
• Proven mentoring or leadership skills in creating and delivering materials
• Proven project management experience with the ability to manage multiple projects
• Proficiency in SQL and scripting languages (e.g., Python or equivalent)